Privacy Policy

EKOME CARE LTD — PRIVACY POLICY

Last updated: 14 September 2026

This Privacy Policy explains how Ekome Care Ltd ("Ekome Care", "Ekome", "we", "us" or "our") collects, uses, stores and shares personal information when you visit ekomecare.com, purchase from us, create or use a customer account, communicate with us, interact with our advertising, or otherwise use our services.

Ekome Care Ltd is a private limited company registered in England and Wales under company number 11822389.

Contact details

Email: info@ekomecare.com
Telephone: 07862 072991
Registered office: 04 Phurst, Kings Crest NW1 3QJ

For questions about this Privacy Policy, your personal information or your data-protection rights, please contact us using the details above.

1. Personal information we collect

Depending on how you interact with Ekome Care, we may collect the following categories of information.

Contact and account information may include your name, email address, telephone number, billing address, delivery address and customer-account information.

Order and transaction information may include products ordered, order history, delivery information, payment status, refunds and related transaction information. Payment information may be processed by our payment providers and Shopify. We do not necessarily receive or store complete payment-card details ourselves.

Device and usage information may include your IP address, browser and operating system, device information, approximate location, cookie or similar identifiers, pages and products viewed, searches, referral information and interactions with our website.

Marketing and advertising information may include your interactions with our advertisements, marketing preferences and information generated through advertising and analytics technologies.

Affiliate and referral information may include referral links or codes, attribution information and information necessary to identify sales generated through an affiliate or referral programme.

Customer-service information includes information you provide when contacting us with a question, complaint, return, product enquiry or other request.

2. How we collect information

We may collect personal information:

  • directly from you when you place an order, contact us, subscribe to marketing or use our services;
  • automatically through Shopify and technologies associated with our website;
  • through cookies, pixels and similar technologies;
  • from service providers that help us operate the store;
  • from advertising, sales-channel and analytics partners where applicable; and
  • through affiliate or referral systems when you arrive at Ekome through an affiliate link or promotion.

The ICO requires privacy information to explain, among other things, what data is processed, its purposes, lawful bases, recipients, retention and people's rights.

3. How we use personal information

We may use personal information to:

  • process and fulfil orders;
  • take and verify payments;
  • arrange delivery;
  • provide order confirmations and customer communications;
  • operate customer accounts;
  • respond to enquiries, complaints, returns and support requests;
  • detect, investigate and reduce fraud, misuse and security risks;
  • maintain and improve our website and services;
  • understand how customers use Ekomecare.com;
  • measure the effectiveness of advertising and marketing;
  • operate affiliate and referral programmes;
  • personalise marketing where permitted;
  • comply with accounting, tax and other legal obligations; and
  • establish, exercise or defend legal rights.

4. Our lawful bases for processing

Where UK data-protection law applies, we process personal information only where we have an appropriate lawful basis.

This may include contract, where processing is necessary to process an order, take payment, deliver goods or provide customer service connected with your purchase.

We may rely on legal obligations where information must be retained or processed to comply with applicable law.

We may rely on our legitimate interests, where appropriate, for activities such as maintaining the security of our business, preventing fraud, understanding business performance and improving our services, provided those interests are not overridden by your rights and interests.

We rely on consent where the law requires your consent, including for certain cookies, tracking technologies or marketing activities. Where processing is based on consent, you may withdraw that consent.

5. Cookies, pixels and similar technologies

Ekomecare.com uses cookies and similar technologies for purposes including operating the store, remembering preferences, analytics, advertising and measuring website activity.

Our Shopify customer-privacy controls provide visitors in applicable regions with options to accept, decline or manage relevant cookie categories.

From the Shopify settings you supplied, your current customer privacy interface separates technologies into categories including:

Required, Personalisation, Marketing, and Analytics.

Some technologies necessary for the operation and security of the store may operate without optional cookie consent.

Certain Shopify-integrated app pixels may also operate without a separate consent signal where the relevant app has configured its pixel within Shopify as not requiring permission.

You can manage available cookie choices through the cookie and privacy controls displayed on our website.

6. Shopify

Our online store is powered by .

Shopify processes information necessary to provide the ecommerce platform and related services used by Ekome Care.

For information about Shopify's own privacy practices, see .

7. Advertising, analytics and sales channels

We currently use integrations that may process information relating to website activity, advertising, attribution or purchases.

Meta – Facebook and Instagram

Ekome Care uses the Facebook & Instagram sales-channel integration and Meta Pixel technologies.

Based on the Shopify configuration you showed me, Ekome's Meta connection is active and the Meta Pixel uses Enhanced data sharing, including Meta Pixel, advanced matching and Conversions API.

Depending on consent requirements, configuration and applicable law, information may be used to measure advertising performance, attribute purchases and display relevant advertising.

See .

Google & YouTube

Ekome Care uses the Google & YouTube Shopify integration. This may process device, browsing, transaction or advertising-related information for measurement, analytics and marketing purposes.

Your current Shopify configuration shows its pixel with Optimized data access.

See .

UpPromote Affiliate

Ekome Care uses UpPromote to support its affiliate and referral programme. Information relating to referrals, website activity and resulting orders may be processed to attribute purchases to affiliates, calculate commissions and administer the programme.

Your Shopify configuration currently shows the UpPromote app pixel as Always on and Shopify displays that the pixel does not require permission.

See for information about the service and its privacy practices.

8. Sharing personal information

We may share personal information where necessary with categories of recipients including:

Shopify and ecommerce service providers, which provide the infrastructure used to operate the store.

Payment providers, which process payments and transactions.

Delivery and logistics providers, which receive information necessary to deliver orders.

Advertising and analytics providers, including Meta and Google where their services are used.

Affiliate technology providers, including UpPromote, where required to operate Ekome's affiliate programme.

Professional advisers and authorities, where disclosure is reasonably necessary to comply with law, protect legal rights or obtain professional services.

We do not disclose information to third parties merely because they request it. Information may, however, be disclosed where required by law or a valid legal process.

9. International transfers

Some of the service providers used to operate Ekome Care may process personal information outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, we expect applicable transfer mechanisms or other lawful safeguards to be used.

You may contact us for further information concerning international transfers relevant to your information.

10. Data retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining appropriate business and accounting records, resolving disputes, preventing fraud and meeting legal or regulatory requirements.

Different categories of information may therefore be retained for different periods.

Where information is no longer required, we will delete or anonymise it where appropriate, subject to applicable legal and operational requirements.

11. Marketing communications

Where you have subscribed to marketing, or where another lawful basis permits us to contact you, we may send information about Ekome products, services, promotions and offers.

You may unsubscribe from electronic marketing using the unsubscribe option provided in the relevant communication or by contacting info@ekomecare.com.

Unsubscribing from marketing does not prevent us from sending non-marketing communications necessary for an existing order, account or customer-service matter.

12. Your privacy rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including rights to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of information in certain circumstances;
  • request restriction of processing;
  • object to certain processing;
  • receive certain information in a portable format;
  • withdraw consent where processing relies upon consent; and
  • object to direct marketing.

Not every right applies in every circumstance. The applicable rights can depend on the purpose and lawful basis for processing. The ICO specifically advises businesses to make this distinction rather than presenting every UK GDPR right as unconditional.

To make a privacy request, contact info@ekomecare.com.

13. Automated processing and fraud prevention

Shopify and other service providers may use automated systems to identify potentially fraudulent, suspicious or abusive transactions.

Ekome Care does not currently state that it makes decisions based solely on automated processing that produce legal or similarly significant effects on customers.

[Unverified] This section should be reviewed if you later introduce credit scoring, automated customer eligibility decisions or another system making significant automated decisions.

14. Children's privacy

Ekomecare.com is not intended for use by children to independently purchase products or provide personal information to us.

We do not knowingly seek to collect children's personal information for marketing purposes. If you believe that a child has provided personal information to us inappropriately, please contact info@ekomecare.com.

15. Security

We take reasonable organisational and technical measures appropriate to our business to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of electronic transmission or storage is completely secure.

16. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, service providers or legal obligations change.

The latest version will be published on this page with an updated revision date.

17. Complaints

If you have a concern about how Ekome Care handles your personal information, please contact us first at:

Email: info@ekomecare.com
Telephone: 07862 072991

You also have the right to complain to the Information Commissioner's Office (ICO). The ICO is the UK's independent data-protection regulator. The ICO itself recommends that UK organisations identify the ICO and provide its contact information in their privacy information.